Lisant Enterprises, LLC

NOT RETURNABLE are: Lingerie, swimwear, underwear, liquids, DVD's, CD's, software, books, all intimate items, special order merchandise, body jewelry, made to order jewelry and any merchandise that is not factory fresh.

To qualify for a 100% refund or credit, please comply with the following 3 steps:

1. Consumer must receive an RMA # (Return Merchandise Authorization Number) from the Lisant Enterprises Customer Service Department at 1-866-717-3345.

2. Merchandise must be "received" by Lisant Enterprises no later than 30 days after the ship date. Merchandise must be shipped to an address specified by Lisant Enterprises, LLC, and it MUST include an RMA number

3. Include a copy of original invoice and place inside return box with a note requesting an exchange (be sure to include item #, item description and size) or refund back to your payment method, or credit applied to your next order.

The following rules must apply and will be strictly enforced:

[A] No credit is given for any shipping and handling. Shipping and handling for the return package will not be credited or refunded.

[B] NO DAMAGE OF ANY KIND WILL BE ACCEPTED - such as shopworn, sun-fading, finger prints, hanger marks, perfume, smoke or cosmetic smell, writing on hang tags, worn or washed items, etc.

[C] All original tags, bags, wrappings, display boxes, shoe & boot boxes, hangers, etc. must be returned as new.

[D] Merchandise that does not meet the above standards may not be credited or processed.